Returning an Online Order in Korea: Where to Start
Editorial illustration by KEYWORD_WORLD; not a photograph of an actual shop or its app. LIVING IN KOREA · GUIDE 06 You open a package, but the item is wrong, damaged or not what you wanted. What should you do next? Start with the order page. A return request, a parcel pickup and a refund are three separate steps. This guide covers physical goods bought online from a business in Korea. Overseas orders, private used-goods sales and digital purchases need different checks. 1. Open your order details Look for 주문내역, which means order history. Select the item and check the available options. These words can help: Korean word Simple meaning 주문취소 Cancel an order. 반품 Return an item. 교환 Exchange an item. 수거 Collection of the item by a delivery company. 환불 Money returned to you. The buttons and process vary by shop. If the return button is missing, contact the seller through the order page. Save a copy of your request and the date you sent it. 2. Check the deadline early For many online goods pur...