Calling Korea Immigration 1345 in English: What to Prepare

AI concept illustration of a desk in Korea with a generic phone showing 1345 and a notebook reading Call with a Plan.
AI-created editorial concept by KEYWORD_WORLD; not an official app, phone screen, document or exact place.

The Immigration Contact Center can help with questions about your stay in Korea. A short call is easier when you prepare one clear question and the details connected to it.

This guide is for people who already live in Korea and feel more comfortable speaking English. It does not replace a personal decision from the immigration office, but it can help you find the right next step.

Know the service before you call

From inside Korea, dial 1345 without an area code. The official Immigration Contact Center page lists weekday service from 9:00 a.m. to 10:00 p.m. After 6:00 p.m., counselling is available in Korean, English and Chinese. The call is not free.

The current official page says to follow the recorded language guide, enter the number for your language and press the star key. Its menu also lists 0 for a counsellor. Menus can change, so listen to the recording instead of relying only on an old screenshot.

This is not an emergency number. Call 112 for police or 119 for fire, rescue or an emergency ambulance.

AI concept illustration of a preparation checklist with a phone, calendar, address note and reference slip.
AI-created editorial concept by KEYWORD_WORLD; not an official checklist, ID card or phone interface.

Make a one-minute prep note

Write your question in one sentence. For example: “Which office handles my address?” or “What should I check before I apply?” A narrow question is easier to answer than your full immigration history.

Keep the date or deadline, your current address, and the name of any notice, receipt or online application page beside you. If you have a reference number, write it down. Keep your passport or residence card nearby only in case the counsellor needs you to confirm a detail.

These items are preparation, not a universal document list. What matters depends on your status and the service you need.

During the call

Ask for the exact name of the service, the office responsible for your address, and whether the next step is online or in person. If there is a deadline, repeat it back. Note the date of the call and the main answer in simple words.

For an international couple, both partners can listen, but the person whose immigration record is being discussed should be ready to answer personal questions. Do not guess for each other.

Use the answer as a starting point

1345 gives information and directions. A final result can still depend on your immigration status, documents and the office reviewing the case. Before you submit something important, check the current instruction on HiKorea or with the office responsible for your address.

Official pages show different formats for calling 1345 from outside Korea. If you are abroad, check the current Immigration Contact Center page before dialling instead of copying an old international number.

Protect your personal information

Korea Immigration Service has warned about callers who pretend to be immigration officers, claim there is a passport or visa problem, and ask for personal information or an app installation. If an unexpected caller pressures you, end the call and contact 1345 yourself through the official number.

Never send passport images, residence-card images or banking information just because an incoming caller asks. A real question can be checked through an official channel.

Official information

Immigration Contact Center 1345

Korea Immigration Service scam warning

Editorial illustration of a blue speech bubble framing a Korean city scene, with a phone and map.RELATED GUIDE · IN ENGLISHNeed Help in Korea? Find the Right Number

Information checked: 10 October 2026 (Korea Standard Time). Service hours, menus and procedures can change. This article provides general information, not legal advice.

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